Survio allows you to create detailed surveys by applying logical rules that guide respondents based on their answers. While logical rules are best used with single-choice questions, you can create a star-rating system by using star emojis. Here’s how to set up an effective survey with star rankings and logic.
Before you start, we recommend that you take a look at our articles explaining single choice questions and how the survey logic works.
Setting up surveys with star-ranking and logic
Survey structure example:
1. Question #1: rating an aspect of your offer
Question type: single-choice with star emojis
Example: "How would you rate the quality of our wellness services?"
Options: 1-5 stars.
Logical rules:
If 1-3 stars are selected, respondents proceed to question 2 (no additional logic needed).
If 4-5 stars are selected, respondents are redirected to question 3.
Tip: To insert star emojis (⭐), copy and paste them from websites like emojipedia.org.
2. Question #2: improvement suggestions
Question type: open-ended question
Example: "What improvements would you suggest?"
Logical rule: no logical rule needed.
3. Question #3: rating another aspect of your offer
Question type: single-choice with star emojis
Example: "How would you rate our customer service?"
Options: 1-5 stars.
Logical rules:
If 1-3 stars are selected, respondents proceed to question 4.
If 4-5 stars are selected, respondents are redirected to question 5.
4. Question #4: further improvement suggestions
Question type: open-ended question
Example: "Do you have specific suggestions for improving our customer service?"
Logical rule: no logical rule needed.
Benefits of this approach
Targeted feedback: Use star emojis in single-choice questions to gather detailed ratings, while logical rules tailor follow-up questions based on responses.
Streamlined surveys: Logical rules direct respondents to the most relevant questions, reducing survey fatigue.
Focused insights: Collect more actionable feedback by guiding respondents to provide specific suggestions for improvement based on their ratings.
You can further customize this template based on your needs to gather valuable insights efficiently.